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Return and Exchange Policy

Overview

We stand behind the products we sell. All our merchandise is brand new in the original manufacturer's packaging and come with the manufacturer's warranty, unless otherwise posted. Customer is responsible for shipping charges. Items with free shipping are offered for ease and convenience and have a shipping charge imputed into the total cost. All price and payments must be in US currency. Please understand that all sales are final, with the following exceptions:

  1. Product Warranty

Most items we sell are covered by the manufacturer’s warranty. We include such information in the product details for each item, when ever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. Andean Wares Wholesale will assist with warranty issued within the first 30 days of product purchase. After that time the product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone.

  1. Defective Returns

If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose up to a 20% restocking fee. No refunds or credit will be granted after 14 days. The terms of the manufacturer’s warranty will still apply - please contact the manufacturer directly.

A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. You can get a list of manufacturer phone numbers by contacting us.

Return Procedure

Please contact us at returns@andeanwareswholesale.com to obtain a Return Authorization (RA) number before shipping your product. No returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.

We are not responsible for lost or stolen packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 days.

Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements.

The Customer is responsible for shipping and handling charges on all returned items.

Unauthorized or Refused Returns

Andean Wares Wholesale will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Andean Wares Wholesale will impose a 20% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

 
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